SmallBizGenius Analysis
Briogeohair is a haircare brand that receives mixed reviews regarding its effectiveness and customer service. While some customers rave about the transformative results and clean ingredients, others report negative experiences like allergic reactions, hair damage, and poor customer service interactions.
Category Breakdown
Scores based on analysis of 79 recent reviews
Product Effectiveness
7.8/10Many reviewers report positive results, such as healthier hair, reduced frizz, improved shine, and resolution of scalp issues. For example, some users with curly hair praise the Curl Charisma line, while others credit the Scalp Revival line for alleviating dandruff.
40 reviews mention thisCustomer Service Issues
3.5/10A significant number of reviewers express dissatisfaction with Briogeohair's customer service, citing slow response times, lack of communication, and difficulty resolving issues like missing items, order cancellations, and returns. Many reviewers mention the lack of a phone number for customer support as a major drawback.
30 reviews mention thisAdverse Reactions
2.0/10Several reviewers report negative reactions to Briogeohair products, including allergic reactions, scalp irritation, hair loss, and hair damage. Some specifically mention the "Don't Despair, Repair" line as the cause of these issues.
10 reviews mention thisShipping and Delivery Problems
3.0/10Some customers report issues with shipping and delivery, such as missing items, delayed shipments, and packages marked as delivered but never received. These issues are often compounded by poor customer service response.
8 reviews mention thisProduct Quality and Consistency
6.0/10While some reviewers praise the quality and effectiveness of Briogeohair products, others describe issues with consistency, such as watery shampoo or paste-like conditioner. Some reviewers also feel the products are overpriced for the results they deliver.
7 reviews mention thisPros & Cons
What Customers Love
"Briogeo has been great for my hair and skin. Usually haircare products break out my skin and give me an itchy scalp but Briogeo totally healed my hair."
"Clean products that truly work for my hair and scalp."
"I used to have dry scalp issues but since switching to their scalp revival shampoo four years ago, I haven't had any flakes or dryness."
"It has helped me reduce the money I'm spending on hair cuts because my hair is healthier for longer!"
"Briogeo’s curl charisma formulations are perfect for my 3a/3b hair. The protein-rich ingredients provide the right amount of moisture and protein to keep my hair healthy..."
Common Complaints
"Customer service is a nightmare and non-existent. The CEO should be ashamed."
"I had the WORST allergic reaction to the Briogeo Dont Dispair, Repair shampoo and conditioner."
"My order came missing 8 items, they refused to refund or replace the missing items, only offering 15% off a new order."
"The shampoo dried out my fine curly hair and the conditioner did nothing for me…"
"Literally the SLOWEST shipping service."
Common Questions About Briogeohair
Answers derived from customer review patterns
Is Briogeohair legit and trustworthy?
Briogeohair is a legitimate company selling haircare products, but the reviews reveal mixed experiences. While many customers praise the effectiveness of their products and the use of clean ingredients, a significant number report negative experiences, including allergic reactions, hair damage, and poor customer service. Issues with shipping, order fulfillment, and returns are also recurring themes. Therefore, while the company is real, trustworthiness depends on individual sensitivity to ingredients and expectations regarding customer support.
Based on 45 reviewsDoes Briogeohair have good customer service?
Customer service is a major point of contention in Briogeohair reviews. Many customers express frustration with slow response times, lack of communication, and difficulty resolving issues. Some reviewers mention the lack of a phone number for customer support as a significant drawback. While some customers report positive interactions, the overwhelming sentiment suggests that Briogeohair's customer service is unreliable and often unhelpful.
Based on 30 reviewsIs Briogeohair worth it for small business?
For small businesses considering carrying Briogeohair, the decision depends on their target market and risk tolerance. The positive reviews suggest that the products can be effective for specific hair types and concerns, particularly for customers seeking clean and natural ingredients. However, the high number of negative reviews regarding allergic reactions and poor customer service should be carefully considered. Businesses should be prepared to handle potential customer complaints and returns, and may want to offer samples or smaller sizes to minimize risk.
Based on 20 reviewsWhat is Briogeohair's return policy like?
Briogeohair has a 30-day return policy, but many reviewers report difficulties with the return process. Some customers claim that customer service is slow to respond to return requests, and that they are asked to provide photos of the products before a return authorization is issued. Several reviewers also state that they were denied returns or refunds, even within the 30-day window, leading to frustration and negative experiences.
Based on 10 reviewsAre Briogeohair products likely to cause allergic reactions?
A notable number of reviewers report experiencing allergic reactions and scalp irritation after using Briogeohair products. These reactions range from mild itching to severe rashes and hair loss. While not everyone will experience these issues, the frequency of these reports suggests that some individuals may be sensitive to the ingredients used in Briogeohair products, particularly the "Don't Despair, Repair" line.
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